You can’t purchase directly from Forest Garden, but you will find our products in over 3000 retail stores and across the internet. See our where to buy section. Whilst we don’t sell direct, we do fulfil orders to customers’ homes on behalf of the retailers we work with. This means that products don’t have to be shipped to depots or stores unnecessarily and come directly from us to you via our own fleet of vehicles and drivers.
We deliver all over the UK and our typical lead time is just 5 working days from receiving your order. Home Delivery is unable to be offered for the following postcodes BT, GY, HS, IM, IV41-51, IV55-56, JE, KA27-28, KW15+, PA41+, PH41-44, PO31-41, ZE. Please note we are unable to deliver overseas. If you live in Scotland we use an additional delivery company and your order will take longer than our standard 5 day delivery time.
We aim to deliver your item on the day that you chose. Occasionally our drivers experience unforeseen circumstances on route. If we find out there may be an issue with your delivery we will always try and notify you in plenty of time and arrange to re-book. If you have any questions regarding the whereabouts of your delivery please contact 0333 321 3142 or talk to us via livechat.
Whilst we aim to deliver within 3-5 working days of us receiving an order from a retailer, there will be some instances where it will take longer, including Scotland, hard to reach locations or when items are out of stock. Round Timber Gazebos, Log Cabins, Forest Retreat Sheds and Vale Greenhouses are special orders and have longer lead times.
Yes, we will deliver your order to an allotment if it has a postcode. You will need to leave clear instructions for the driver and be there to accept the delivery.
Not with us, because we are fulfilling your order on behalf of the retailer that you purchased from. You will need to make any changes to your order directly with them.
A selected number of planters are delivered pre-assembled, but unless stated in the product specification the majority of our products arrive flat packed for easy self-assembly.
Depending on what you have ordered there may be some protective packaging, banding or even a delivery crate or pallet with your product. There will also be a fixing pack and product instructions. All product packaging will be removed and taken away with the driver.
The instructions will be delivered with your product, normally in the fixing pack or in some instances on the back of the product label. Should you require another copy simply find your product on this website and you can quickly download a pdf of the instructions from the product page.
Some products, such as the Vale Greenhouses, do offer installation on the same day as delivery. For most products, however, delivery and installation will be arranged separately. Installation is typically within 7 days of delivery.