Forest Garden Ltd
Privacy Policy
www.forestgarden.co.uk
Last updated: June 2026
1. About This Policy
Forest Garden Ltd (‘we’, ‘us’, ‘our’) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website at www.forestgarden.co.uk.
This policy has been updated to reflect the requirements of the Data (Use and Access) Act 2025 (DUAA), which came into force on 19 June 2025, including the formal complaints-handling obligations that apply from 19 June 2026. It should be read alongside our Cookie Policy, available at www.forestgarden.co.uk/cookie-policy/.
Forest Garden Ltd is a data controller for the purposes of UK data protection law. Our contact details are set out at the end of this policy.
2. What Personal Information We Collect
Our website is non-transactional — we do not sell products directly to the public through this website. The only personal information we collect is:
- Email address — where you choose to sign up to our newsletter.
In general, you can browse our website without providing any personal information and remain anonymous. We do not request payment details, physical addresses, or other sensitive personal data.
3. How We Use Your Personal Information
We use your email address for the following purpose:
- To send you our newsletter, including updates about our products, news, and promotions.
We will only send you marketing communications where you have given us your explicit consent to do so. You can withdraw your consent at any time (see Section 7 — Your Rights, below).
We do not use your personal data for any other purpose, and we do not make any automated decisions using your personal data.
4. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal data. The basis on which we process your email address for newsletter purposes is:
Consent — you have freely given your consent to receive our newsletter when signing up.
You have the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
5. Cookies and Google Analytics
Our website uses cookies. Cookies are small text files placed on your device that help us understand how visitors use our site and improve your experience.
Types of Cookies We Use
Essential cookies: These are necessary for the website to function correctly and cannot be switched off.
Analytics cookies: We use Google Analytics to collect anonymised information about how visitors use our website, such as which pages are visited most often and how people navigate the site. This data helps us improve our website.
Google Analytics may set cookies on your device and collect your IP address. We have configured Google Analytics to anonymise IP addresses. The information collected is aggregated and does not identify you personally.
For full details of the cookies we use, including how to manage or disable them, please see our Cookie Policy at www.forestgarden.co.uk/cookie-policy/.
When you first visit our website, you will be asked to consent to non-essential cookies. You can change your cookie preferences at any time via the cookie settings on our website.
6. Who We Share Your Information With
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Our email newsletter service provider, solely for the purpose of sending you the newsletter you have consented to receive.
- Google, in connection with Google Analytics, as described in Section 5 above.
All third-party providers we use are required to process your data securely and only in accordance with our instructions. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.
We will not share your personal data with any other companies or individuals without your permission, except where required to do so by law.
7. Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to ask us to delete your personal data in certain circumstances.
- Right to restrict processing — to ask us to limit how we use your data.
- Right to object — to object to our processing of your data, including for direct marketing.
- Right to data portability — to receive your data in a structured, commonly used format.
- Right to withdraw consent — where we rely on consent, you can withdraw it at any time.
To unsubscribe from our newsletter, simply click the unsubscribe link in any newsletter email, or email us at info@forestgarden.co.uk with ‘Unsubscribe’ in the subject line. We will action your request promptly.
To exercise any other rights listed above, please contact us using the details in Section 10.
8. Data Security and Retention
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss, or disclosure.
We will retain your email address on our newsletter list for as long as you remain subscribed. If you unsubscribe, we will remove your email address from our active mailing list promptly, and delete it from our records within a reasonable period thereafter, unless we are required to retain it by law.
9. Privacy Complaints Procedure
In accordance with Section 103 of the Data (Use and Access) Act 2025 (DUAA), effective 19 June 2026, Forest Garden Ltd operates a formal procedure for handling data protection complaints. If you believe we have not handled your personal data in accordance with data protection law, we encourage you to raise your concern with us in the first instance.
How to Submit a Complaint
You can submit a data protection complaint to us using any of the following methods:
- Email: info@forestgarden.co.uk (please include ‘Data Protection Complaint’ in the subject line)
- Post: Data Protection Enquiries, Forest Garden Ltd, Unit 288 Oak Drive, Hartlebury Trading Estate, Hartlebury, Worcestershire, DY10 4JB
- Telephone: 0333 321 3142
Please provide as much detail as possible about your concern, including your name and contact details, so we can investigate and respond effectively.
What Happens Next
Once we receive your complaint, we will:
- Acknowledge receipt of your complaint within 30 days.
- Make reasonable enquiries into the matter and keep you informed of progress.
- Investigate your complaint promptly and without undue delay.
- Communicate the outcome to you in plain, accessible language, including details of any action taken to resolve the complaint.
We aim to resolve all complaints as quickly as possible. The timeframe will depend on the complexity and nature of your complaint, but we will always keep you informed of progress.
Escalation to the ICO
If you are not satisfied with our response, or if you prefer, you also have the right to complain directly to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator:
- Website: www.ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
The ICO will typically encourage individuals to raise their complaint with the organisation first before escalating to the ICO.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We have no control over those websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any external websites you visit.
11. Changes to This Policy
We review this Privacy Policy regularly to ensure it remains accurate and up to date. Any changes will be posted on this page with a revised ‘Last updated’ date. Where changes are significant, we may also notify newsletter subscribers by email.
This policy was last updated in June 2026.
12. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us:
- Forest Garden Ltd
- Unit 288 Oak Drive, Hartlebury Trading Estate, Hartlebury, Worcestershire, DY10 4JB
- Email: info@forestgarden.co.uk
- Telephone: 0333 321 3142
- Website: www.forestgarden.co.uk
Forest Garden Ltd is registered in England and Wales. This policy is governed by the laws of England and Wales.